1. General Provisions
1.1. This document constitutes a public offer agreement between the Seller (the artist Yelena Ellanhi, contact email: contact@ellanhi.com) and any individual or legal entity (“Buyer”) who intends to purchase artworks, prints, or other items presented on the website ellanhi.com.
1.2. By placing an order or submitting payment, the Buyer fully and unconditionally accepts these Terms & Conditions.
1.3. This Agreement regulates the remote sale of artworks, including order placement, payment, production, packaging, and international delivery.
2. Definitions
Product – fine art prints, photographs, limited editions, or other artworks offered by the Seller.
Order – a request placed by the Buyer via the website, email, or direct communication.
Seller – artist Yelena Ellanhi (also known as Ena Ellanhi).
Buyer – an adult individual or legal entity purchasing the Product.
Order – a request placed by the Buyer via the website, email, or direct communication.
Seller – artist Yelena Ellanhi (also known as Ena Ellanhi).
Buyer – an adult individual or legal entity purchasing the Product.
3. Subject of the Agreement
3.1. The Seller undertakes to produce and deliver the Product, and the Buyer undertakes to pay for and accept it.
3.2. Each Product is produced individually upon order.
4. Ordering Procedure
4.1. Orders may be placed through the website contact form, by email, or through direct communication.
4.2. The Buyer must provide accurate and complete information.
4.3. The Seller may decline an order if the provided information appears incomplete, incorrect, or fraudulent.
5. Payment
5.1. Payment is made manually via methods agreed with the Seller (bank transfer, PayPal, Wise, or other approved payment options).
5.2. Production of the Order begins only after full payment has been received.
5.3. Any bank fees, transfer commissions, and international transaction costs are the responsibility of the Buyer.
6. Production and Delivery
6.1. All artworks are printed individually in a professional partner laboratory located in Ukraine.
6.2. Standard production and dispatch time is 7–14 business days after payment is received.
This period may vary depending on laboratory workload, material availability, logistical conditions in Ukraine, or other factors outside the Seller’s control.
The Seller will inform the Buyer if additional time is required.
This period may vary depending on laboratory workload, material availability, logistical conditions in Ukraine, or other factors outside the Seller’s control.
The Seller will inform the Buyer if additional time is required.
6.3. Delivery is carried out by international postal or courier services.
6.4. Delivery times depend on the destination country and the performance of the carrier.
6.5. Customs duties, taxes, and import fees (if applicable) are paid by the Buyer.
6.6. The Seller is not responsible for delays caused by postal services or customs authorities.
7. Rights and Obligations of the Parties
Seller’s obligations:
• produce the Product with professional quality;
• securely package the Product;
• dispatch the Order within the stated timeframe.
• securely package the Product;
• dispatch the Order within the stated timeframe.
Seller’s rights:
• refuse service in case of fraud or incorrect information;
• adjust product availability, pricing, and terms.
• adjust product availability, pricing, and terms.
Buyer’s obligations:
• review artwork details before ordering;
• provide accurate delivery information;
• inspect the Product upon receipt.
• provide accurate delivery information;
• inspect the Product upon receipt.
Buyer’s rights:
• receive the Product in accordance with this Agreement;
• request information regarding the Order.
• request information regarding the Order.
8. Liability
8.1. The Seller is not liable for:
• minor color differences related to device display settings;
• delivery delays or damage caused by postal or courier services;
• customs delays;
• incorrect delivery information provided by the Buyer.
• delivery delays or damage caused by postal or courier services;
• customs delays;
• incorrect delivery information provided by the Buyer.
8.2. Both Parties are released from liability in cases of force majeure (military actions, power outages, transport disruptions, natural disasters, etc.).
9. Returns, Replacements, and Damages
9.1. As all Products are printed individually on demand, returns of Products in good condition are not accepted.
9.2. If the Product arrives damaged, the Buyer must file an official claim with the delivery service and provide photo/video evidence.
The Seller will assist the Buyer in preparing the claim but is not responsible for the carrier’s actions.
The Seller will assist the Buyer in preparing the claim but is not responsible for the carrier’s actions.
9.3. Replacement of a damaged Product is possible only after the delivery service provides compensation or if the Buyer agrees to cover the costs of reprinting and reshipping.
9.4. If a production error occurs (misprint, incorrect size), the Seller will replace the Product at their own expense.
10. Copyright
10.1. All artworks, images, text, and design elements on the website are protected by international copyright law.
10.2. Copying, reproducing, distributing, or modifying any materials without written permission from the Seller is prohibited.
11. Final Provisions
11.1. These Terms & Conditions may be updated by the Seller at any time.
11.2. Use of the website constitutes acceptance of these Terms & Conditions and the Privacy Policy.
11.3. Disputes not resolved through negotiation will be governed by general international commercial principles.
11.2. Use of the website constitutes acceptance of these Terms & Conditions and the Privacy Policy.
11.3. Disputes not resolved through negotiation will be governed by general international commercial principles.